Services we offer

INBOUND & OUTBOUND CALL CENTER SERVICES

Excelsia BPO Services Inc. delivers outstanding inbound and outbound call center services to build a solid structure that supports the growth of your business. We are a licensed one-stop shop that is fully equipped with the latest technology in telemarketing and the call center industry.

24/7 CUSTOMER SUPPORT SERVICES

To serve the needs of our global customers, Excelsia BPO runs a 24/7/365 operation. We offer business process outsourcing, knowledge process outsourcing and call center services both onshore and offshore. We have been in the call center and BPO industry for almost a decade thus making us experts at what we do. Our clients’ success has always been our top priority.

LEAD GENERATION SERVICES

Excelsia BPO’s lead generation services aim to empower brands by maximizing their campaigns. Our team of lead profiling specialists generates interest for your brand by determining which customers are interested in order to convert leads into revenue.

WORLD CLASS BPO company

Excelsia BPO Services Inc. is one of the leading business process outsourcing companies and call centers in the Philippines. We deliver outstanding customer service as we help businesses grow through a collaborative effort among our employees, suppliers and partners. Our core strength lies in our service offering, our team of experts and our state-of-the-art technologies and software.

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WHO ARE WE?

Led by a team of experts with nearly a decade of call center experience, Excelsia BPO has been a top performing BPO company and call center in the Philippines that provides world class core processes to several industries in different parts of the globe. Our extensive experience and expertise provide best-in-class solutions to SMEs and large global enterprises 24 hours a day, 7 days a week, 365 days a year. Excelsia BPO provides advanced training and opportunities for employee growth and wellness. We continuously improve on and add to our list of services through our partners for greater customer satisfaction while maintaining a mutually beneficial relationship with suppliers for seamless transactions.

WHY US?

Excelsia BPO Services Inc. has been catering to a global audience for almost a decade and continues to develop new strategies to be an effective mediator for businesses around the world. We guarantee higher productivity and efficiency by helping our clients reach their business goals by allowing them to continuously enhance their core expertise. Our development team of seasoned entrepreneurs are armed with a quick eye for business growth and secure financial investments. By managing your account and understanding your business, we create fundamental processes and systems carefully designed for you. We offer the right tools, best practices and a team of experts to foster growth every step of the way. More than our competence, our value proposition has always been partnering with, rather than just servicing our clients.

ADVANTAGES PARTNERING WITH EXCELSIA BPO SERVICES INC.

reduced cost

Drastically reduce operational and infrastructure costs for in-house labor staffing and training as well as a workplace to accommodate your team without compromising service quality.

CONCENTRATE ON YOUR BUSINESS

Excelsia BPO is an expert in improving non-core business services, helping clients focus on their core processes. This improves customer satisfaction while increasing profits effortlessly.

TRANSPARENcY

We promise full transparency to ensure a strong and steady client relationship. This includes providing KPIs that will determine productivity and quality of work. KPI score and real-time reports are shared instantaneously.

EXCEPTIONAL STANDARDS

Competitiveness is highly regarded at Excelsia BPO. We continuously implement intensive training programs that ensure our team’s competence. Our equipment and facilities are of topmost standard and are always up-to-date.

ACCESS TO EXPERTS AT LOWER COST

We constantly hire experienced representatives and skilled specialists to ensure the best business solutions for our clients. Our team of experts are proficient in meeting client goals with lower cost as well as lesser attrition rate.

STABILITY

Excelsia BPO Services Inc. has been in the call center and business process outsourcing industry for nearly a decade. We have nurtured and retained solid partnerships comprising various industries around the world.

Strategic location.

The company is stationed in the Philippines, one of the world’s top outsourcing
locations. In addition to Bonifacio Global City, Taguig, a typhoon-free city in the southern region
of the Philippines.

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Unit 1403 Picadilly Star Bldg 4th Avenue cor. 27th Street Bonifacio Global City, Taguig NCR Philippines

(PH) +63 (2) 8831-2454 loc 110

(US) +1 (415) 520-7607

(UK) +44 (203) 514-0078

inquiries@excelsiabpo.com

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